Privacy Policy for GLPmate

Last updated: 25 July 2026

GLP Mate respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights available to you.

1. Who we are

GLP Mate provides a service that proactively contacts people taking GLP-1 receptor agonist medication to ask about their wellbeing, symptoms and progress.

For the purposes of UK data protection law, the data controller is:

GLP Mate
Website: https://glpmate.org
Email: samar@glpmate.org
Business name and address: [insert the legal name and business or correspondence address of the person or company operating GLP Mate]

2. Information we collect

We may collect the following personal information:

* your name;
* your email address;
* your telephone number;
* information needed to process your subscription or payment;
* information you provide during calls or through the GLP Mate service, including information about your medication, symptoms, side effects, wellbeing and treatment progress;
* call recordings or transcripts, where calls are recorded or transcribed;
* reports generated from the information you provide;
* communications you send to us; and
* technical information collected through cookies, such as your browser type, device information, IP address and website activity.

Information about your health is treated as sensitive personal information, also known as special category data.

We do not generally receive or store your complete payment-card details. Payments are processed by our payment provider, which handles payment information in accordance with its own privacy policy.

3. How we collect your information

We collect information when you:

* register for or purchase the GLP Mate service;
* provide information through our website;
* participate in a call with GLP Mate;
* contact us by email or through another communication channel; or
* use our website and accept relevant cookies.

4. How we use your information

We use your information to:

* create and manage your account;
* process orders, subscriptions and payments;
* arrange and conduct wellbeing calls;
* ask about your experience of taking GLP-1 medication;
* produce summaries or reports for you;
* provide, maintain and improve the GLP Mate service;
* communicate with you about your account or the service;
* respond to enquiries and support requests;
* protect the security and proper operation of our website; and
* comply with legal and regulatory obligations.

GLP Mate is not an emergency service. Information collected through the service should not be used as a substitute for professional medical advice, diagnosis or treatment.

5. Our legal reasons for using your information

We process basic account, contact and payment information where this is necessary to provide the service you have requested and perform our contract with you.

We may also process information where necessary to comply with a legal obligation or where we have a legitimate interest in operating, securing and improving our service.

Because information about your health is sensitive personal information, we will only process it where an additional legal condition applies. Where appropriate, we will ask for your explicit consent before collecting or using health information.

You may withdraw your consent by contacting us at samar@glpmate.org. Withdrawing consent will not affect processing that took place before consent was withdrawn, but it may mean that we can no longer provide some or all of the service.

6. How we share your information

We do not sell your personal information.

We may provide limited information to trusted service providers that help us operate GLP Mate, such as:

* payment-processing providers;
* website-hosting and cloud-storage providers;
* communications, telephone or artificial-intelligence service providers; and
* professional advisers where reasonably necessary.

These providers may only use the information as necessary to provide their services to us and must protect it appropriately.

We may also disclose information where required by law, to respond to a valid request from a public authority, or to protect the rights, safety or security of GLP Mate, our users or another person.

We will not send a report to your doctor, clinic or another healthcare provider unless you ask or authorise us to do so.

7. International transfers

Some of the technology providers used to operate GLP Mate may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate measures designed to ensure that it remains protected in accordance with applicable data protection law.

8. How long we keep your information

We keep personal information only for as long as reasonably necessary to provide the service, meet our legal obligations and resolve disputes.

Unless a longer period is required by law:

* account and transaction records will normally be kept for up to [insert period] after your account closes or your last transaction;
* call recordings and transcripts will normally be kept for [insert period]; and
* health reports and wellbeing information will normally be kept for [insert period].

We may retain anonymised information that can no longer be linked to you.

9. Cookies

Our website uses cookies and similar technologies. Cookies are small files placed on your device that help websites function and may provide information about how the website is used.

We may use:

* essential cookies required for the website and service to function; and
* optional analytics or performance cookies that help us understand and improve the website.

Where required, we will ask for your permission before placing non-essential cookies. You can manage or withdraw your cookie preferences through our cookie controls or browser settings.

10. Data security

We use reasonable technical and organisational safeguards designed to protect personal information from accidental loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no internet-based service or method of electronic storage can be guaranteed to be completely secure.

11. Your data-protection rights

Depending on the circumstances, you may have the right to:

* ask for a copy of the personal information we hold about you;
* ask us to correct inaccurate or incomplete information;
* ask us to delete your information;
* ask us to restrict how we use your information;
* object to certain uses of your information;
* receive certain information in a portable format;
* withdraw consent where we rely on consent; and
* complain to the Information Commissioner’s Office.

To exercise any of these rights, contact us at samar@glpmate.org. We may need to verify your identity before acting on a request.

You also have the right to complain to the UK Information Commissioner’s Office. We would appreciate the opportunity to address your concerns first, so please contact us before making a complaint.

12. Children’s privacy

GLP Mate is intended for adults aged 18 and over.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact samar@glpmate.org so that we can investigate and delete it where appropriate.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Where an update materially changes how we use your information, we will notify registered users by email. The latest version will also be published on our website with its effective date.

14. Contact us

For questions about this Privacy Policy or how we handle your personal information, contact:

GLP Mate
Email: samar@glpmate.org
Website: https://glpmate.org